Independent Research Institute of Mongolia has launched a Police Service Delivery Monitoring project from September 2013, commissioned by the Ministry of Justice and the General Police Agency of Mongolia.
The primary aim of the monitoring is to evaluate police services’ accessibility, equality, adherence to human rights and status of supportiveness for citizens. Specifically, the project will focus on the following areas: 1. Organizational structure and management of the police departments, 2. Service delivery quality and accessibility, 3.Service delivery environment and 4. Ethics and morality of police employees. Based on the findings, the project will provide practical policy and procedural recommendations for the General Police Agency of Mongolia.
As part of the monitoring, individual interviews will be conducted with representatives of the police authorities, advocates and prosecutors at all levels of police administration and a citizen satisfaction survey will be administered from respondents in Ulaanbaatar, Dornogobi and Selenge aimags. Furthermore, IRIM team will carry out a comprehensive review of complaints and feedback of citizens relating to police services.